SHIPPING & DELIVERY

At D4M, we understand how important timely and reliable delivery is for the best possible shopping experience. Please take a moment to review our shipping policy below:

Processing Time
Orders are typically processed and shipped within 1–2 business days from the date of purchase, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly extended. Thank you for your patience.

 
Product Availability
If an item is in stock, your order will be processed and shipped within the standard processing time.
In the event that an item is out of stock or an unexpected delay occurs, we will always notify you promptly by email with updates on your order status, estimated restock date, or available alternatives.

 
Shipping Methods
We offer multiple shipping options, including standard and express shipping, to suit your needs. Available shipping methods may vary depending on your location and the items in your order.

 
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order.

 
Delivery Time
Delivery times vary depending on the selected shipping method and destination. After our 1-day processing period, delivery typically takes 5–15 business days, depending on your location worldwide. Please note that unforeseen circumstances such as adverse weather conditions, customs clearance, or carrier delays may affect delivery times.

 
Change of Delivery Address
If you need to change the delivery address for an existing order, please contact us as soon as possible. We will do our best to accommodate your request; however, changes cannot be guaranteed after 2 hours from purchase, as the order may already be in processing.

 
Order Cancellation
Our goal is to ship orders as quickly as possible. Once an order enters the processing stage, it is already on its way to you. You have 2 hours from the time of purchase to request an order cancellation. Simply contact our friendly customer support team via live chat or email at info@d4m.eu, and please have your order number ready.

 
Order Issues
If a shipment cannot be delivered due to carrier-related issues (such as an incorrect address, failed delivery attempts, or uncollected packages), we unfortunately cannot offer a refund. However, we will gladly send you a free replacement shipment so you can still receive your order.

 

Payments

At D4M, we prioritize convenient and secure payment methods. We offer several options so you can choose the one that suits you best:

Online Payments

  • We accept card payments (Visa, Mastercard, American Express) and other secure online payment methods.
  • All payments are processed through a secure payment gateway, ensuring your personal and payment information is fully protected.

Bank Transfer

  • If you prefer a bank transfer, you may complete the payment directly to our bank account.
  • Your order will be processed and shipped once the payment has been received.
  • Please ensure you include your order number in the payment reference so we can correctly match your payment.

Important: An order is considered confirmed only after successful payment completion.